Privacy policy

This privacy policy sets out how and why we collect, store, process and share your personal data.

We are , doing business as “Skargards Hot Tubs” (also referred to as ). As the data controller, Skargards Hot Tubs is responsible for any personal data we collect, process, or hold about you, unless we notify you otherwise.

1. What personal data do we collect?

   The types of personal information we collect can include your name, email address, mobile/landline telephone number, date of birth, address, your order activity, your credit or debit card (or other payment information), and the information you provide when you contact our customer service team or engage with our social media channels.

   If you are shopping with us online or browsing our website, we may also collect your IP address, device identifiers, browser type and version, time zone setting, plug‑in types and versions, operating system and platform, and other portable device information.

   We may also (where we have a lawful basis) collect personal information about you from third parties that supply additional publicly available information.

   This information is used anonymously and is never employed to identify individual users. Its sole purpose is for analytical use, allowing us to understand the flow of customers within our website. This aids in optimising the efficiency of our website layouts.

2. When do we collect your personal data?

   • When you purchase products and services from us online or over the phone
   • When you access our website (our website also uses cookies; for more details, please see our cookie policy)
   • When you contact our customer services team online or over the phone
   • When you engage with us on social media (for example, by mentioning or tagging us, or by contacting us directly)

3. How do we use your personal data and what are our legal justifications for doing so?

   1. To make our products and services available to you

      We use your personal information to provide you with the products and services you request or purchase (for example, to process orders, take online payments, and deliver your products or services) and to communicate with you regarding these products and services. We may also use your personal data to measure customer satisfaction and provide customer service.

      1. For administrative and internal business purposes

         We may use your personal information for internal purposes, such as enhancing our website, improving our products and services, and identifying trends. We also monitor website usage to ensure that our site is presented as effectively and relevantly as possible (for example, by setting default options such as language).

         It is in our legitimate interests to do so, ensuring our website is user‑friendly and our products and services are efficient and of high quality, while balancing these interests with your rights.

   2. For security and legal reasons

      We use your personal data to:

      • Ensure that the personal and financial information you provide is accurate;
      • Conduct fraud checks or prevent illegal activity;
      • Protect our rights or property (or those of others); and
      • Fulfil our legal and compliance‑related obligations.

      In some cases we process your personal information because it is necessary for us to comply with legal obligations (for example, retaining invoices for at least 7 years). In other cases (such as fraud detection) we rely on our legitimate interests, always balancing those interests against your rights.

   3. For marketing purposes

      We use your personal data to personalise your experience with Skargards by:

      • Sending you marketing material via post and email (if you have given your consent);
      • Processing your registration details and purchase history to analyse shopping patterns (this may include historical transactions);
      • Occasionally sending you specific offers based on historical transactions; and
      • Measuring the effectiveness of our marketing campaigns and advertising.

      We rely on your consent for marketing communications and, in other cases (such as measuring marketing effectiveness), on our legitimate interests, always ensuring that these are balanced against your rights.

4. Who do we share your personal data with?

   We will never sell your personal information. However, in order to provide our services, we share your personal information with trusted third party service providers and with our group companies. In every case, we put safeguards in place so that these organisations keep your data safe and do not use it for their own marketing purposes.

   1. Third party service providers

      1. To fulfil orders for products and services

         We work with a number of trusted service providers who carry out services on our behalf. When you purchase products from us, the services provided by these organisations include, but are not limited to, delivery and payment processing. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.

         1. Payment providers

            Skargards offers several different payment options, such as advance payment, card payment, prepayment, and instalment payment. For this purpose, it may be necessary to transfer personal data to the payment provider used in each individual case. For more information about the payment provider’s handling of personal data, please refer to the respective privacy policy below:

            • Mollie BV ("Mollie"), Keizergracht 126, 1015CW Amsterdam, Netherlands.
              To provide you with Mollie’s payment options, we may share your personal information, such as contact and order details, with Mollie during the checkout process. This is so Mollie can determine if you are eligible for their payment methods and customize them to suit your needs. The personal data shared with Mollie will be handled according to Mollie’s privacy policy.

            • Adyen NV ("Adyen"), Simon Carmiggelstraat 6-50, 1011 DJ Amsterdam, Netherlands.
              To provide you with Adyen’s payment options, we may share your personal information, such as contact and order details, with Adyen during the checkout process. This is so Adyen can determine if you are eligible for their payment methods and customize them to suit your needs. The personal data shared with Adyen will be handled according to Adyen’s privacy policy.

            • Getswish AB ("Swish"), Vattugatan 2, 111 52 Stockholm, Sweden.
              To provide you with Swish’s payment options, we may share your personal information, such as contact and order details, with Swish during the checkout process. This is so Swish can determine if you are eligible for their payment methods and customize them to suit your needs. The personal data shared with Swish will be handled according to Swish’s privacy policy.

            • Nets A/S, Klausdalsbrovej 601, 2750 Ballerup, Denmark.
              To provide you with Nets’s payment options such as Dankort, we may share your personal information, such as contact and order details, with Nets during the checkout process. This is so Nets can determine if you are eligible for their payment methods and customize them to suit your needs. The personal data shared with Nets will be handled according to Nets’s privacy policy.

            • Stripe Inc. ("Stripe"), 354 Oyster Point Boulevard, South San Fransisco, California, 94080, USA.
              To provide you with Stripe’s payment options, we may share your personal information, such as contact and order details, with Stripe during the checkout process. This is so Stripe can determine if you are eligible for their payment methods and customize them to suit your needs. The personal data shared with Stripe will be handled according to Stripe’s privacy policy and data privacy framework.

            • Klarna Bank AB (publ) ("Klarna"), Sveavägen 46, 111 34 Stockholm, Sweden.
              To provide you with Klarna’s payment options, we may share your personal information, such as contact and order details, with Klarna during the checkout process. This is so Klarna can determine if you are eligible for their payment methods and customize them to suit your needs. The personal data shared with Klarna will be handled according to Klarna’s privacy policy.

            • Frink AB ("Zaver"), Sveavägen 59, 113 59 Stockholm, Sweden.
              To provide you with Zaver’s payment options, we may share your personal information, such as contact and order details, with Zaver during the checkout process. This is so Zaver can determine if you are eligible for their payment methods and customize them to suit your needs. The personal data shared with Zaver will be handled according to Zaver’s privacy policy.

      2. To prevent crime and comply with laws

         We share your financial information—including credit, debit, or other payment details—with third parties to ensure that your payments are secure and to prevent fraudulent or illegal activities. In some cases (for example, for pay‑after‑delivery requests) we may also share your data with credit agencies. We may be legally obliged to share or disclose your data (for instance, with law enforcement or public authorities) to prevent or detect crime or to comply with legal requirements.

      3. Other professional services

         This section covers situations in which we may need to disclose your personal data to our insurers or other professional service providers (such as customer database hosts, marketing agencies, or advertising partners) when required under our contractual arrangements or for related professional purposes.

      4. Group companies

         We may share the personal data we collect with other organisations within the Skargards Hot Tubs Group (Skargards Hot Tubs AB, Badtunna Skärgårdstunnan AB, Hot Tub Skargards Limited, Hot Tub Skargards GmbH, Skargards Vildmarksbad ApS and Skargards Badestamp AS) in order to fulfil our contractual obligations to you or because it is in our legitimate interests to do so.

      5. Transfer of your personal data outside the EEA

         We may need to transfer your personal data outside the European Economic Area (for example, to the USA) in certain circumstances, such as when working with a supplier that processes data outside the EEA. Although these countries may not have the same data protection laws as the EEA, we ensure that any such transfer is subject to safeguards equivalent to those applied within the EEA and in accordance with the principles outlined in this privacy policy. If you would like further information, please contact us.

5. Your rights

   You have a number of rights regarding your personal data. You are entitled to:

   • Have your data processed in a fair, lawful, and transparent manner;
   • Be informed about how your personal data is being used;
   • Access the personal data we hold about you;
   • Request correction of any inaccuracies in your personal data;
   • Request deletion of your personal data in certain situations where there is no legitimate reason to retain it;
   • Object at any time to the processing of your personal data for direct marketing purposes;
   • In certain circumstances, object to the continued processing of your data; and
   • Otherwise restrict or temporarily suspend the processing of your data.

6. Changing your preferences

   If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can change your preferences or unsubscribe by contacting us. Alternatively, you can simply follow the unsubscribe link provided in our emails.

7. Security and retention of your personal data

   1. Security of your personal information

      We take the security of your personal data very seriously. We have implemented various strategies, controls, policies, and measures (such as encryption and IP/password protection mechanisms) to keep your data secure and ensure that it is accessible only to those employees who require it to perform their job responsibilities.

   2. Retention of your personal information

      We will only retain your personal information for as long as necessary to fulfil the purposes described in this privacy policy. The retention periods will vary according to the type of data and the reason for its collection. We regularly review our retention policies in light of our processing activities and legal obligations.

8. Changes to this privacy policy

   We may update this privacy policy from time to time. Please check this policy regularly to ensure you are aware of the most current version.

   This Privacy Policy was last updated on 11th February 2025.